Accessibility Statement

1. Our Commitment

Corestack Digital Ltd is committed to making the TDolls platform accessible to as many people as possible, including those with disabilities, impairments, or additional needs. We aim to make the Platform perceivable, operable, understandable, and robust for all users.

We acknowledge that accessibility is an ongoing process and that the current Platform may not yet meet all accessibility standards in every area. This statement sets out our current position, known limitations, and our plans for improvement.

2. Applicable Standards

We aim to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the internationally recognised standard for web accessibility and form the basis of:

• The EU Web Accessibility Directive (Directive 2016/2102/EU), which applies to public sector bodies and increasingly informs best practice for private sector platforms accessible to EU users
• Accessibility requirements under Gibraltar law
• Best practice expectations for commercial platforms operating in the UK and EEA

Although TDolls is a privately operated commercial platform and is not subject to the EU Web Accessibility Directive as a public sector obligation, we adopt WCAG 2.1 AA as our target standard as a matter of policy.

3. Current Accessibility Features

The Platform is designed with the following accessibility features:

Visual

• Text can be resized up to 200% using standard browser controls without loss of content or functionality
• Colour contrast ratios meet or exceed WCAG 2.1 AA requirements for normal and large text
• The Platform does not rely on colour alone to convey information
• Alternative text is provided for informative images
• Decorative images are marked to be ignored by assistive technology
• Responsive design supports browser zoom and magnification without horizontal scrolling at up to 400% zoom

Navigation

• All functionality is accessible via keyboard
• ARIA labels are provided on interactive elements to support screen readers
• Focus indicators are visible throughout the Platform
• Skip navigation links are provided to allow keyboard users to bypass repeated elements
• Page structure uses semantic HTML with appropriate heading hierarchy
• Landmark regions (header, main, footer, navigation) are correctly labelled

Content

• Page language is declared in HTML to support screen readers
• Form fields have associated labels
• Error messages are descriptive and identify the affected field
• Required fields are clearly indicated

Motion and interaction

• The Platform respects the user's operating system preference to reduce motion where the prefers-reduced-motion media query is supported
• No content flashes more than three times per second

Documents

This policy document and all other policy documents are provided in Markdown format, which is broadly compatible with assistive technologies. Alternative formats are available on request — see Section 7.

4. Known Limitations

We are aware of the following areas where the Platform does not currently meet WCAG 2.1 AA standards or where accessibility could be improved:

We are committed to addressing these limitations in order of impact. Our progress against these targets will be reflected in updated versions of this statement.

5. Technical Compatibility

The Platform is designed to be compatible with the following:

Browsers

The Platform supports the current and previous major versions of Chrome, Firefox, Safari, and Edge. We do not support Internet Explorer.

Assistive technologies tested

• NVDA with Chrome (Windows)
• VoiceOver with Safari (macOS and iOS)
• TalkBack with Chrome (Android)
• Browser zoom up to 400% (all supported browsers)

We aim to extend our assistive technology testing coverage as the Platform develops. If you experience issues with an assistive technology not listed here, please let us know.

Operating systems

Windows, macOS, iOS, and Android.

6. Improvements Roadmap

We are committed to continually improving accessibility across the Platform. The following timeline outlines our planned improvements:

7. Requesting an Accessible Format

If you need any content from this Platform in a different or more accessible format — including any of our policy documents in plain text, large print, or another format — please contact us:

We will respond within 5 business days and aim to fulfil reasonable format requests within 10 business days. Where we cannot provide an alternative format, we will explain why and suggest an alternative route.

8. Feedback and Reporting Accessibility Issues

We welcome feedback on the accessibility of the Platform. If you encounter any barrier to access or have a suggestion for improvement, please tell us:

Please include:

• The page or feature you were trying to use
• The assistive technology or browser you were using, if relevant
• A description of the issue or barrier you encountered
• What you expected to happen

We aim to acknowledge accessibility feedback within 5 business days and to provide a response or resolution within 14 days. All reports are logged and tracked to ensure resolution.

9. Enforcement and Escalation

If you are not satisfied with our response to an accessibility issue or request, you may:

• Submit a formal complaint via our Complaints Policy at complaints@tdolls.net
• Contact the relevant regulatory or enforcement authority in your jurisdiction

For users in the United Kingdom, the relevant body for accessibility complaints relating to private sector websites is the Equality and Human Rights Commission (EHRC):
equalityhumanrights.com

For users in the European Economic Area, you may contact the accessibility enforcement body in your country of residence.

10. Review and Update Schedule

This accessibility statement is reviewed at least annually and updated whenever:

• We make significant changes to the Platform that affect accessibility
• We identify new known limitations or resolve existing ones
• Applicable standards or regulatory requirements change

The next scheduled review is March 2027.

11. Preparation of This Statement

This statement was prepared in March 2026 by Corestack Digital Ltd based on a self-assessment of the Platform against WCAG 2.1 Level AA criteria. It has not yet been subject to a formal third-party accessibility audit. We intend to commission an independent audit and will update this statement with the findings.

12. Contact

For accessibility feedback, alternative format requests, and accessibility-related support:

You can also reach us through our contact page.

This document is version TDOLLS-ACC-v1.0. The current version is always available at tdolls.net/accessibility, tdolls.eu/accessibility, and tdolls.uk/accessibility.