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Page reference: TDOLLS-CONT-v1.0

Last updated: March 2026

0. Get in Touch

TDolls is operated by Corestack Digital Ltd, registered in Gibraltar and trading as TDolls at TDolls.net, TDolls.eu, and TDolls.uk.

Before contacting us, please check whether your query is covered by our Help Centre or one of our policy pages — many common questions are answered there.

For the fastest response, use the email address that best matches your query from the list below.

Contact Directory

Service User (Client) Support

For account queries, billing, login issues, and general platform questions if you are registered as a client.

Email: support@tdolls.net

Response time: within 2 business days

Service Provider Support

For account queries, subscription and billing, profile questions, and general platform questions if you are registered as a provider.

Email: providers@tdolls.net

Response time: within 2 business days

Moderation and Reports

To report content, a profile, a message, or user conduct that you believe violates our policies.

Email: moderation@tdolls.net

Or use the report button on any profile or content page.

Response time: within 24 hours for standard reports; within 1 hour for urgent/illegal content

Safeguarding and Anti-Trafficking

To report suspected trafficking, exploitation, coercion, or any concern for a person's safety.

Email: safeguarding@tdolls.net

Response time: within 1 hour — monitored at all times

Moderation Appeals

To appeal a moderation decision, content removal, or account action.

Email: appeals@tdolls.net

Response time: within 14 days of receipt of complete appeal

Formal Complaints

To submit a formal complaint about our service, decisions, or conduct.

Email: complaints@tdolls.net

Response time: acknowledged within 2 business days; full response within 14 days

See our Complaints Policy for full guidance.

Privacy and Data Protection

For subject access requests, data deletion requests, or questions about how we handle your personal data.

Email: privacy@tdolls.net

Response time: within 1 calendar month (as required by law)

Security and Data Breach Reports

To report a suspected security vulnerability, data breach, or unauthorised access to the Platform.

Email: security@tdolls.net

Response time: urgent — acknowledged within 24 hours

Legal and Compliance

For legal notices, law enforcement requests, intellectual property matters, copyright takedowns, and 2257 compliance enquiries.

Email: legal@tdolls.net

Response time: within 5 business days

Press and Media

For media enquiries, interview requests, and press information.

Email: press@tdolls.net

Response time: within 3 business days

Partnership and Business Enquiries

For partnership proposals, advertising enquiries, and business development matters.

Email: hello@tdolls.net

Response time: within 5 business days

Postal Address

For matters requiring written correspondence or where you have been directed to write to us:

Corestack Digital Ltd

[Registered address]

Gibraltar

Please mark your envelope clearly with the nature of your correspondence (for example: Legal Notice, Data Subject Request, Complaints Team).

Response Times

We aim to respond to all enquiries within the times stated above. Response times may be longer during public holidays or periods of high volume. If your matter is urgent — particularly if it relates to safeguarding, safety, or security — please use the dedicated email addresses above and include URGENT in your subject line.

We do not provide telephone support at this time.

Escalation

If you have not received a response within the stated timeframe, you may escalate by:

  • Re-sending your original message with FOLLOW UP in the subject line
  • Submitting a formal complaint via complaints@tdolls.net

If your complaint relates to data protection and remains unresolved, you may contact the Gibraltar Regulatory Authority (GRA):

Email: info@gra.gi

Website: gra.gi/data-protection

Telephone: +350 200 74636

Emergency and Crisis Resources

If you or someone you know is in immediate danger, do not contact us — contact the emergency services.

Emergency services: 999 (UK) | 112 (Europe)

Modern Slavery Helpline (UK): 08000 121 700 (free, 24 hours)

Samaritans (UK): 116 123 (free, 24 hours)

National Ugly Mugs (UK): uglymugs.org

Full safety resources are available on our Safety page.


This page is version TDOLLS-CONT-v1.0. Last updated March 2026.